Shipping policy
Free standard shipping on orders $70+
Lower 48 states, APO/FPO/DPO and PO boxes. Alaska, Hawaii and US territories not available yet.
Where we ship
We ship to the 48 contiguous US states and Washington, D.C., including PO boxes, and to APO/FPO/DPO military addresses. We don't currently ship to Alaska, Hawaii or US territories (such as Puerto Rico, Guam and the US Virgin Islands), or outside the United States. Checkout won't offer shipping to those addresses.
Shipping rates
Orders of $70 or more ship free (product total after discounts, before tax; gift cards excluded). Under $70, standard shipping is $10 for each partner shipment ($20 for two partners, $30 for three). You'll see the exact total at checkout before you pay.
The same rates apply to APO/FPO/DPO and PO box addresses.
- How the $70 is counted: the products in your cart, after discounts and before taxes and shipping. If a discount code brings your products under $70, standard shipping is charged.
- Returns: if you return part of a free-shipping order, we won't charge you for the original shipping.
Your order may arrive in more than one package
Our products ship directly from our partners' warehouses, through Shopify Collective. Items from different partners ship separately, and a partner may ship from more than one location, so one order may arrive in more than one package, on different days. You'll get tracking for each package.
Processing and delivery times
- Processing time: this varies by item. Most in-stock items ship from our partners within 4 business days (not counting weekends and holidays). Made-to-order items, like printed apparel, take longer. When a product page shows its own processing time, that time applies to that item.
- Delivery time: delivery times depend on the carrier and destination; you'll get tracking when it ships.
- Holidays: we'll post holiday order-by dates only after our partners confirm them. Until then, order early for gifts. Made-to-order items take longer, so allow extra time.
If your order is delayed
We'll only promise shipping times we have good reason to believe our partners can meet. If we can't ship an item within the time shown on its product page or in this policy (or within 30 days if no time is shown), we'll email you before that time with a new estimated ship date. You can either:
- agree to the new date, or
- cancel the order (or just the delayed items) for a full refund.
If you cancel, we'll refund you within 7 business days. For card payments, that means within one billing cycle. If we can't give a new ship date, we'll email you, and we'll cancel the order and refund you unless you tell us you'd like to keep waiting.
Tracking
You'll get a shipping confirmation email with tracking for each package. Tracking can take a day or two to start updating.
Lost, stolen or damaged packages
- Damaged: if a package arrives damaged, email help@collinscraftycorner.com within 14 days of delivery with your order number and photos of the package and items. We'll send a replacement or refund you.
- Lost: if tracking hasn't updated for 7 business days, or shows delivered but you can't find it, first check with neighbors and your mail carrier. Then email us within 30 days of the expected delivery date. We'll work with the carrier and the partner that shipped your item to find it, and if it can't be found, we'll replace it or refund you.
Wrong or incomplete address
Please double-check your address at checkout. Orders usually go to our partners within minutes of payment, so email us right away if you need to change it. We'll ask the partner that ships your item to update it and do our best, but we can't promise a change. If a package comes back because the address was incomplete or wrong, we'll contact you to reship it (you pay the standard shipping rate again) or refund the item price. Original shipping isn't refunded. Packages that a carrier delivers to the address you entered are considered delivered.
Questions?
help@collinscraftycorner.com. We read every message and reply as soon as we can.