Refund policy
We want you to love what you get. If something isn't right, here's how returns work.
The short version
- You have 14 days from delivery to start a return.
- Wrong or damaged item? We cover it. Changed your mind? Return shipping is on you.
- Opened yarn and kits can't be returned.
Cancelling an order
Email help@collinscraftycorner.com right away. Orders usually go to our partners within minutes of payment, so we can cancel only before your order ships, and we can't guarantee it. If we cancel, you get a full refund. If it has already shipped, you can return it under this policy.
How to start a return
Email help@collinscraftycorner.com within 14 days of the delivery date. Include your order number and which items you'd like to return. We'll reply with instructions and the return address for your item.
Please don't send anything back before you hear from us. Our products ship from our partners' warehouses (through Shopify Collective), so returns usually go back to the partner that shipped your item, not to us. Only use the return address we give you. If a package goes to any other address, we may not be able to find it or refund it.
What can be returned
- Apparel: unused, unworn and unwashed, with any tags still attached.
- Everything else: unused, in its original packaging, with all parts included.
Final sale (not returnable)
- Yarn or kits that have been opened or started
- Digital patterns and downloads
- Gift cards
- Items marked "Final sale" on the product page
Final-sale items can still be covered if they arrive wrong or defective (see below).
Wrong, damaged or defective items
If you got the wrong item, or something arrived damaged or defective, email help@collinscraftycorner.com within 14 days of delivery. Include your order number and a couple of clear photos of the problem and the packaging. Once we confirm it, we'll send a replacement at no cost if one is available. If not, we'll give you a full refund. If we need the item back, we'll send a prepaid return label. You'll never pay to fix our mistake. If a problem shows up after 14 days, email us anyway and we'll do our best to make it right.
Changed your mind?
No problem, within the rules above. You send it back yourself and pay the return shipping (we don't provide prepaid labels for change-of-mind returns), and we recommend a trackable service. Original shipping charges aren't refunded. If your order shipped free because it was $70 or more, returning part of it won't reduce your refund. We refund the price you paid for the returned items.
Refunds
Once your return arrives and is checked, we'll refund you within 10 business days. The refund goes to your original payment method. Your bank may take another 5–10 business days to post it. Anything you paid with a gift card goes back to that gift card. We'll email you when the refund is issued.
Exchanges
We can't swap items directly. Start a return, and place a new order for the item you want. For a wrong or defective item, we'll send a replacement if one is available.
Gift cards
Gift cards can't be returned or exchanged for cash, except where the law requires it.
Orders with more than one package
Items from one order may ship from, and return to, different places. Each item follows the instructions we send you.
Questions? help@collinscraftycorner.com. We aim to reply within 1–2 business days (Monday–Friday, Eastern Time). It may take a little longer around holidays.
You must be 18 or older to buy from Collins Crafty Corner.